Refund Policy for Unsung Attire LLC
Effective Date: 09/27/2023
Thank you for shopping at Unsung Attire LLC. We strive to provide high-quality products and exceptional customer service. However, we understand that there may be circumstances where you need to request a refund. Please read this refund policy carefully to understand our guidelines for refunds.
1. Eligibility for Refunds
- We offer refunds for products purchased directly from Unsung Attire LLC’s website or physical store. If you purchased our products through a third-party retailer, please refer to their refund policy.
- To be eligible for a refund, you must make the request within 30 days from the date of purchase.
- Refunds are only available for products that are in their original condition, unused, unworn, and in their original packaging with all tags attached.
2. Non-Refundable Items
The following items are non-refundable:
- Gift cards and e-gift cards
- Custom-made or personalized items
- Sale and clearance items
- Products that have been damaged or altered after purchase
3. Refund Process
To request a refund, please follow these steps:
- Contact our customer support team at support@unsungattire.com to initiate the refund process.
- Provide your order number, the reason for the refund, and any relevant details about the product.
- If your request is approved, we will provide you with a return authorization and instructions for returning the product.
4. Return Shipping
Customers are responsible for the cost of return shipping unless the product arrived damaged or was shipped in error by Unsung Attire LLC. We recommend using a trackable shipping method to ensure the safe return of the product.
5. Inspection and Processing
Once we receive the returned product, it will be inspected to ensure it meets our refund eligibility criteria. If the product is in acceptable condition, we will process the refund within 5 business days.
6. Refund Method
Refunds will be issued in the same form of payment used for the original purchase. If the original payment method is no longer available, we may issue the refund via an alternative method.
7. Contact Us
If you have any questions or concerns about our refund policy, please contact us at:
support@unsungattire.com
8. Changes to this Policy
Unsung Attire LLC reserves the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.
By making a purchase from Unsung Attire LLC, you acknowledge and agree to abide by this refund policy.